REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the Portage County Association of REALTORS if the agent holds membership with us.

Below are several resources to help you understand what filing and processing an ethics complaint and entails, and the general process you can expect when filing an ethics complaint  with a local association of REALTORS®.

How the Process Works

  • Complaints must first be filed in writing. You can obtain a complaint packet by calling our office, or from this website. Complaints must be filed within 180 days.
  • A Grievance Review Panel will conduct a preliminary investigation of your complaint to determine if an Ethics Hearing should be held to determine if a violation of the REALTORS® Code of Ethics has occurred.
  • Ethics hearings are not held to resolve civil matters or criminal complaints--they are only held to determine if the REALTORS® Code of Ethics had been violated.
  • If the Grievance Committee concludes that a hearing should be held, both parties (the complainant and the respondent REALTOR®) are notified of the time and date of the hearing along with instructions as to the procedures that are followed. Both parties are provided an opportunity to state their case and present evidence to the Ethics Hearing Panel.
  • At the conclusion of the hearing, the Panel decides if the REALTORS® Code of Ethics has been violated. Disciplinary action can be taken against the REALTOR® ranging from a warning, requirement of educational training, fines, or suspension or even expulsion from the Association. The role of the Association is to vindicate the Code of Ethics and to educate the member.
Complaint Filing Instructions:
  • Please fill out the complaint packet below under "complainant and respondent". The "complainant" is the person filing the complaint. The "respondent" is the person(s) you are filing the complaint against.
  • Review the REALTORS® Code of Ethics and state on the complaint packet under "Complainant(s) Charge(s)" the article(s) you feel have been violated. The Grievance Committee of the RAPB will conduct a preliminary investigation of your complaint to determine if an ethics hearing is warranted before the Professional Standards Committee. Should the Grievance Committee determine that an ethics hearing should be held the appropriate article(s), would be cited prior to an ethics hearing.
  • Along with the complaint packet, You must return a signed and dated written statement that explains the nature of your complaint. The complaint must be filed within 180 days of the time the facts regarding the complaint could have been known.
  • Please allow forty-five (45) days for the Grievance Committee's investigation process. After that time, you will be notified in writing of the Committee's decision.
For more information or to file a complaint please Contact Jennifer Robertson, Executive Officer @ 330.296.5451

View additional resources on the Code of Ethics for the National Association of REALTORS®